International Orders
International orders are sent via DHL EXPRESS ,FEDEX EXPRESS etc.
Which countries do you ship to?
We ship to nearly 200+ countries and territories - from the Falkland Islands to Japan, all countries big and small. Best still, we offer free shipping WORLDWIDE for all orders above (approx. USD 200 as on 07-September-2017).
Which countries do you offer FREE SHIPPING?
We provide FREE EXPRESS SHIPPING WORLDWIDE for orders above (approx. USD 200 as of 07-September-2017).
(Note: These Shipments are sent by express courier like FedEx, DHL, Aramex, etc. and typically take 2-7 days to deliver)
What about Custom Charges, Duties, etc.?
Please be advised that we are not responsible for any custom charges, duties, GST, etc. that your country may be charging as these vary from case-to-case and are beyond our reach. You are advised to contact your local customs for any clarification. Additionally, feel free to contact us, and we may in some cases have older experiences from customers to share.
Also, please note that for international orders that AFTER dispatch, are either refused by the customer, or cancelled, the customer will be liable for all custom duties and VAT charged by their country, in order to return the items back to us. Only after receipt of the item by us, any balance due to the customer, less all fees, custom duties and GST, will be refunded to the customer as per the refund timeline.
Is my shipment safe?
All our international shipments are packaged with double care! We understand that the journey is long and far, and ensure that you will not be disappointed. Additionally, we partner with reputable logistics providers like FedEx that take good care of your package. Our shipments are sent in durable, tamper-evident packaging. Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.
Can I track my shipment?
All our shipments can be tracked online. However, postal shipments to certain countries like Afghanistan, etc. may see a delayed tracking. Note that all our express shipments are sent through reputed logistics carriers like FedEx and Aramex.
PLACING YOUR ORDER
International orders can easily be placed through our web site. If you prefer, you can also contact Customize Jewels customer service representative who can assist you in placing your order over the phone, by email or live chat.
If you choose to pay by bank wire, please note that your order will be processed only after your payment in the form of a bank wire is received.
PAYMENT
All Customize Jewels prices are specified in US$. All transactions will be converted to your local currency based on the bank rates of your bank at the time the transaction is processed. Please consult your bank for details.
Customize Jewels currently accepts PayPal or bank wire payments from our international customers.
For international bank wire orders, after you place your order a customer service representative will give you the account information you will need to provide to your bank in order to transfer funds from your account directly to a Customize Jewels account. It may take a few days for your bank to process the bank wire. Once your bank has transferred the funds, Customize Jewels is immediately notified and your purchase is processed. Please note an ACH transfer is not the same as a wire transfer. At this time, Customize Jewels does not accept ACH transfers.
If you have any questions about the process involved in a bank wire, we recommend you confer with you bank or contact your local Customize Jewels customer service representative.
RETURNS, EXCHANGES & RESIZING
At Customize Jewels, we take pride that our jewelry is produced with the highest standards of quality and excellence. In order to make sure you are completely satisfied with your Customize Jewels purchase; we offer a very flexible 30 day return policy. For orders shipped internationally, we cannot offer ring resizing since taxes are levied every time a jewelry item crosses the border. If you have any questions regarding Customize Jewels return policy, please do not hesitate to contact a Customize Jewels customer service representative.