Free 30 Day Returns

 

At Customize Jewels , we offer complimentary 30 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We take pride that our jewelry is produced with exceptional standards!

 

Once the product is returned under our 30 Day Money Back policy the refund will be credited to your  account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

  1. For cash on delivery orders, the refund will be processed to your bank account.
    2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

*not applicable on gold coins.

 

 

 

Return Policy on Loose Gemstones:

For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 10 Day period by meeting the above conditions. Note: Shipping charges, VAT and duties are not refundable. 

Return Policy on Gemstone Jewelry and Loose Gemstones Customized Into Jewelry:

Any custom jewelry created for you (rings, pendants, bracelets, etc.) cannot be returned for Money. You can however, request for a store credit, worth 75% of your invoice value, for use against future purchases on our website.

 

CATEGORY

EXCHANGE VALUE

BUYBACK VALUE

Diamond Jewelry

100% of gold/platinum value at current market rate

90% of diamond value at current market rate

100% of gold/platinum value at current market rate

75% of diamond value at current market rate

Plain Gold /Platinum jewelry

100% of gold/platinum value at current market rate

100% of gold/platinum value at current market rate

Gold Coins

100% of gold value at current market rate

100% of gold value at current market rate

Solitaire Jewelry & Loose Solitaires

100% of gold/platinum value at current market rate

100% of diamond/gemstone value at current market rate

90% of solitaire value at current market rate (Up to INR 10 lakhs)

100% of gold/platinum value at current market rate

90% of diamond/gemstone value at current market rate

80% of solitaire value at current market rate (Up to INR 10 lakhs)

 

 

Conditions to be eligible for the Returns & Replacement Policy:

  • 1. Item(s) must be in their original, unused condition.
  • 2. Replacement for items are subject to inspection and checking by the Customize Jewels team.
  • 3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy
  • 4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc

Important Notes:

  • - Shipping Charges, VAT and duties are not refundable.
  • - Return Shipment is at customer's cost
  • - Payment Gateway charges, if applicable, will not be refunded
  • - Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
  • - Returns will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.

I am returning a loose gemstone. How should I send it?

  • In case you are returning or replacing a gemstone, please take the following steps:
  • - Contact Customer Support and get a Return Authorization
  • - Ensure that you keep all original objects that accompanied the gemstone like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
  • - Pack the items carefully. and send only through a reputed courier with insurance for the package. Take the courier tracking information and share with us. You can find our address by clicking here Contact Us. 
  • - We recommend that you send the product back through 'DTDC Plus' service from your nearest DTDC branch. This service assures Next Business Day (NBD) delivery on priority in all metros and major cities and minimizes any risk involved relating to delays, misplace or theft.
  • - You may also have to ascertain which couriers accept jewelry. At times, customers have managed to circumvent this rule (at their own risk) by simply mentioning the product as "Artificial jewelry" or "Astrological Product"
  • IMPORTANT: Do not write the name Customize Jewels or any gemstones, jewelry related words on the outside of the package, as it may attract undue attention and theft of the package. 

Non-Refundable Items

  • Engraved jewellery items other than rings may not be returned. All Customize Jewels engraved rings may be returned for credit, however engraving fees are non-refundable. Removal of Customize Jewels engraving from any exchanged or resized ring is free with no additional engraving fee.
  • Special orders are final sale and are not eligible for return or exchange.
  • Shipping fees are non-refundable.
  • Returns without a Customize Jewels Return Merchandise Authorisation will be refused upon receipt. Returns with missing paperwork or product will not be processed.
  • Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service .