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Please contact us first if you need to return an item.
a. We offer a 30 days money-back guarantee on all purchases ( EXCEPT items that are custom-made, discounted, and items on payment/financing plans). We allow you 30 days to return the item after receipt.
b. Item(s) must be returned in unused (original) condition. We reserve the right to refuse returned items we deem as not in sellable condition, damaged, altered, or used.
c. Payment will be refunded within 3-5 business days after we get the item, shipping fee, handcraft cost, and rush order cost will be cut from the original payment. For special designed expensive items, we usually need to charge an extra restocking fee.
Shipping is absolutely free to all locations across World Wide.
We have partnered with top shipping experts like FedEx, DHL-Bluedart, DTDC & others who we believe are our “partners in customer commitment.”
Once your order has been shipped, you will receive an e-mail from Customizejewels.com containing your tracking number and a link to the website's order-tracking page. You can also check the status of your order once it has been shipped by visiting the website of our logistics partner and following the instructions by using your tracking number. Your tracking number can be found in the e-mail confirming shipment of your order or within the Order Status page on Customizejewels.