Free 30 Day Returns
At Customize Jewels, we offer complimentary 30-day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. For eligible orders, our return, exchange, and resize policy timelines begin when your purchase is available for shipment or pickup. We take pride in that our jewelry is produced with exceptional standards.
Customize Jewels is proud to offer free return shipping on all ring, loose diamond, and loose gemstone orders. We will provide a free return shipping label so that your return process is seamless and easy.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; layaway orders after 30 days from purchase; and custom-designed jewelry. If a piece is returned for a refund or canceled during production, your next purchase will qualify for an exchange. If you have a special request for a later delivery date, our 30-day return/exchange period begins on the date that your order was first available to ship.
How To Return An Order
- Obtain the Return Shipping Authorization Code: Contact us to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring, loose diamond, and loose gemstone orders from the US, Canada, UK, and Australia.)
- Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
- Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Customize Jewels and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped
- If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Customize Jewels.Customize Jewels is not responsible for items lost or damaged while shipping.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately five business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase .International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. Customize Jewels is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund.Customize Jewels is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.