Shipping & Delivery Policy

At Customize Jewels, we carefully prepare every order to ensure your jewelry is delivered safely and securely. Most of our jewelry is made to order and prepared according to the specifications selected by the customer.

1. Production & Processing Time

Most of our jewelry is made to order.

The exact production time for each item is displayed on the individual product page. As a general guide, standard production typically takes approximately 10–12 business days.

Production time and shipping transit time are separate.

Shipping transit begins after your jewelry has been completed and dispatched.

Business Days

Business days are Monday through Friday.

Saturdays, Sundays, and applicable public, government, or national holidays are not counted as business days.

2. Standard Shipping

We offer Free Standard Shipping worldwide on eligible orders.

After your order has been completed and dispatched, standard delivery generally takes approximately:

10–15 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, customs processing, carrier operations, weather, holidays, and circumstances outside our control.

3. Express / Fast Shipping

Express or fast shipping may be available on eligible products for an additional charge.

Where available, the applicable fee and service will be displayed on the product page or during checkout.

After dispatch, express delivery generally takes approximately:

4–6 business days after dispatch.

Express shipments may be sent through UPS, FedEx, or another suitable premium carrier.

Please note that express shipping generally reduces shipping transit time after dispatch and does not necessarily eliminate the production time required to make your jewelry.

4. Shipping Address Policy

Once an order has been placed, the shipping address cannot be changed.

Please carefully review your complete shipping address before finalizing your purchase.

Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.

If an incorrect or incomplete address is provided, delivery may be delayed and additional charges may apply.

5. PO Box Addresses

For secure and reliable delivery, PO Box addresses are not accepted.

• PO Box addresses are not available for delivery.

• PO Box pickup is not available.

• A complete physical residential or commercial street address is required.

• Customers should not use a PO Box as their shipping address.

6. Signature Confirmation

For security purposes, orders valued at US$500 or more require signature confirmation upon delivery.

Depending on the order value, destination, carrier requirements, and nature of the jewelry, shipments may also be sent using insured or other secure delivery services.

Please ensure that someone is available to receive and sign for the package when required.

7. United States & Canada — Import Duties

For orders shipped to the United States and Canada, applicable import duties covered by our pricing are included in the product price.

Customers should not be required to pay an additional import duty charge upon delivery for duties included in our pricing.

Please note that import duties, taxes, VAT/GST, brokerage fees, and other government or carrier charges are different types of charges. Taxes, fees, or charges not included in our pricing may still be the responsibility of the customer where applicable.

8. Other International Destinations

For countries other than the United States and Canada, customers may be responsible for applicable:

• Import duties

• Customs charges

• VAT/GST

• Import taxes

• Brokerage or customs clearance fees

• Other government or carrier charges

These charges are determined by the destination country and are outside our control.

9. Customs Delays

International shipments may be delayed while being processed by customs authorities.

Customs processing times vary by country and are outside the control of Customize Jewels.

A customs delay does not normally qualify as a shipping failure when the package has been properly completed and dispatched.

10. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow reasonable time for the carrier's tracking system to update after the shipment has been collected.

11. Lost, Damaged, or Delayed Shipments

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us promptly.

For damaged packages, please take clear photographs of the shipping package and jewelry before attempting any repair, resizing, polishing, or modification.

We will work with the applicable carrier and, where appropriate, shipping insurance provider to investigate the issue.

12. Contact Us

For shipping questions or assistance with your order:

Email: abhay@customizejewels.com

You may also contact us through the Live Chat available on our website.

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Important

By placing an order, you acknowledge that production time and shipping transit time are separate and that international delivery estimates may be affected by customs, carriers, holidays, weather, and other circumstances outside our reasonable control.

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.